Appointments

Before you book an appointment

You can see a pharmacist for minor conditions or check our self-help and self-referral information.

See a pharmacist

Many conditions can be treated without the need to see your GP.

Self-care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

How to book an appointment

Online: Submit an Online Consultation via eConsult
In person: By visiting the practice
Phone: 020 8539 2078

It may not be necessary for you to attend for an appointment. You can contact us online listing details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.

Find out more about our services

Types of appointments

Routine appointments

Routine booked appointments are for 10 minutes and can be booked by telephoning or calling in to the surgery. They may be made up to 3 weeks in advance. It may be that you do not need to see a doctor but instead need to see one of the other health care workers. If so, please ask the receptionist who will help you.

Appointment times start as early as 8.30am on certain days. We also offer late evening appointments up to 7.45pm on Mondays and Wednesdays.

Sickness certificates (fit notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Get test results

You can find out how to get your results on our test results page

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Please note a lack of transport is not considered reasonable grounds for a home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Change or cancel an appointment

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

How to cancel an appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 020 8539 2078 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

NHS e-referral service

The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.

Using the service

If you're a patient, find out more about appointment booking on the NHS website.

Out of hours

Enhanced access

We also offer late evening appointments up to 7.45pm on Mondays and Wednesdays.

PELC services

If you need to contact a doctor in an emergency at night or at the weekend, you should telephone PELC Services on 111. In the interests of patients, PELC record incoming telephone calls. These recordings are strictly confidential and are dealt with in exactly the same way as patients’ medical records.

Patients are only expected to call the emergency number in cases of genuine emergency. They will, in the majority of cases, if judged appropriate by the doctors, be asked to make their own transport arrangement to the Partnership of East London Co-operatives (PELC), based at Whipps Cross Hospital. Visits will only take place in a minority of cases which the doctor considers appropriate.

It is very important that patients use this service only for emergencies that cannot wait until morning surgery.

Life threatening

Call 999 or go to A&E now if:

you or someone you know needs immediate help
you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent but not life threatening

Visit an urgent care centre if:

You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

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