Hurley Group Covid19 Infection Prevention & Control - Information for Patients

Hurley Group GP practices are adapting so our staff can continue to treat and care for our patients safely and efficiently while the coronavirus remains prevalent in the UK. In line with current national guidelines we have introduced various measures to ensure a high level of infection control standards are met whilst resuming clinical care for our patients.


Cleaning Standards

As a clinical setting we have always maintained high standard of hygiene with a focus on clinical rooms and frequently used areas within the practice. We have further enhanced our cleaning protocols to ensure that all reception areas, waiting rooms, clinical rooms, and toilet areas are cleaned regularly in line with national Infection Control guidelines.



We are encouraging patients who need clinical help or advice to use our eConsult digital consultation service available from the practice websites. eConsult is a safe and easy to use online platform which allows patients to submit their symptoms or requests to their GP electronically and offers around the clock NHS Self-help information, signposting to services, and a symptoms checker. For patients who are not able to use eConsult we can offer a telephone call back.

All consultations are completed via eConsult, telephone or video calls in the first instance and if the clinician considers it appropriate/necessary the patient will be booked in for a face to face appointment with one of our clinical team. All eConsults are responded to by the end of the next working day although some will be answered sooner than this. Patients offered a booked appointment will be contacted by the reception team up to 1 day ahead to ask some Covid19 symptom questions, to ensure they are unlikely to have the virus and therefore safe to visit the practice.

Please do not attend your practice unless you have been invited to do so.


Social Distancing and PPE

We ensure that social distancing is maintained by:

  • Regulating the number of patients within the practice with clear signage for patients to follow.
  • The implementation of safe flows through our practices
  • Spacing out chairs in waiting areas and clinical rooms so that they are at least 2 metres apart and where this is not possible, we have added screens to ensure physical separation.
  • Asking our patients to attend on their own, when possible.
  • Wearing face coverings or masks as appropriate with clinicians wearing the appropriate PPE.
  • Requesting patients to wear face coverings at all times when at the surgery (unless they are exempt from doing so).

Sanitising Stations

We have provided hand sanitiser for patient use throughout the practice. Patients are encouraged to use sanitisers as they enter and exit the practice.


Patients with Covid19 Symptoms

We have placed notices at all our entrances advising patients not to enter if they are exhibiting symptoms of Covid19. Alternative arrangements are available for such patients.

If, in the unlikely case, a patient is diagnosed with Covid19 whilst in the practice, we have allocated a specific isolation room and relevant Infection control protocols will be followed.

image of coronavirus advice